SimpleHelp Authentication Bypass Vulnerability
SimpleHelp versions 5.5.15 and prior and 6.0 pre-release versions contain an authentication bypass vulnerability in the OIDC authentication flow. When OIDC authentication is configured, identity tokens submitted during login are accepted without verifying their cryptographic signature. In a vulnerable configuration, a remote, unauthenticated attacker can submit a forged token containing arbitrary identity claims to obtain a fully authenticated technician session. In some configurations, this may also allow bypass of multi-factor authentication. No user interaction is required.
MANARTECH SECURITY ALERT
SimpleHelp Authentication Bypass Vulnerability
CVE Numbers
CVE-2026-48558
Affected Product
SimpleHelp — SimpleHelp
Threat Description
SimpleHelp versions 5.5.15 and prior and 6.0 pre-release versions contain an authentication bypass vulnerability in the OIDC authentication flow. When OIDC authentication is configured, identity tokens submitted during login are accepted without verifying their cryptographic signature. In a vulnerable configuration, a remote, unauthenticated attacker can submit a forged token containing arbitrary identity claims to obtain a fully authenticated technician session. In some configurations, this may also allow bypass of multi-factor authentication. No user interaction is required.
Severity Scale
CRITICALHIGHMEDIUMLOW
Severity
CRITICAL
Affected Versions
To be reviewed
Recommended Mitigation
Apply mitigations in accordance with vendor instructions, ensuring compliance with CISA’s BOD 26-04 Prioritizing Security Updates Based on Risk (see URL in Notes) guidance and CISA’s “Forensics Triage Requirements” (see URL in Notes). Follow applicable BOD 26-04 guidance for cloud services or discontinue use of the product if mitigations are unavailable. Stakeholders are responsible for evaluating each asset's internet exposure and ensuring adherence to BOD 26-04 patching guidelines.
Reference Links
CVE-2026-48558: SimpleHelp Authentication Bypass Indicators of Compromise
https://simple-help.com/release-news
https://simple-help.com/security/simplehelp-security-update-2026-05
https://blackpointcyber.com/blog/a-djinn-in-the-machine-taskweavers-node-js-intrusion-chain/
https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2026-48558
https://nvd.nist.gov/vuln/detail/CVE-2026-48558
